If your system is not providing any heat to the home, then you can begin your heat pump troubleshooting at the thermostat. Ensure that it is on heat and set above the room temperature.
If you have a digital thermostat, then set the desired temperature to about 2-4 degrees above room temperature. This should make only the heat pump part come on and not the backup electric elements. (If you do not have a digital thermostat, we would highly recommend.) Now, turn the fan switch to on.